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Help Desk Manager Date Added 15/10/2018

Specialist Roles Job

Introduction
Due to a restructure, our client is looking for an experienced, ambitious and forward thinking Help Desk Manager to join their ever growing business.

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Sector: Commercial
Type: Specialist Roles
Location: Wakefield
Salary: £25-30,000

Key Responsibilities

Being responsible for a small team of help desk advisors, your role will include the following duties: 

  • Monitoring a busy helpdesk, providing assistance, guidance and help to colleagues when needed
  • Monitoring individual workloads, ensuring all clients are being dealt with and that all staff are performing successfully 
  • Suggesting and implementing new ideas to enhance the current performance of the help desk
  • Ensuring the SLA's are met and that the engineers are allocated to the jobs in the most cost effective and efficient manner 
  • Dealing with clients both face to face and over the phone, being the first point of contact should a call ever escalate to management. 

Key Skills and Experience

Someone who has managed a Help Desk is a must however the product or the service is irrelevant, providing that the applicant has experience of working with a small team and is used to dealing with high levels of phone calls and emails. 

What is also key, is that they have a firm but fair management style, can show true leadership and motivate their team in often difficult and stressful situations

Recruiting, interviewing and training will also be part of your daily role so any experience in this would also be advantageous. 

Personal Qualities

  • Being able to think on your feet is a must as this role is a very reactive post as well as requiring a proactive mindset. 
  • Someone who can remain calm under pressure, often when working to very tight deadlines and being able to portray a professional image at all times. 

Closing Date

15/11/2018, 12:00

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""The staff at Juice are so friendly and really committed to finding work that really suits you. Their communication is great and I receive regular emails detailing new vacancies. If you are thinking of registering with an employment agency, don't hesitate to go with Juice - you won't be disappointed.""

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"From day one Juice Personnel have been very professional, informative and truly outstanding when searching and placing me in employment. From the moment I first walked through the office doors to meet with one of their representatives I have been nothing but pleased and extremely satisfied with Juice. They have managed to source a position close to home with outstanding credentials which I am extremely grateful for. I have found that Juice are by far the best agency I have dealt with in West Yorkshire and I would highly recommend them to friends, family or any business associates that may need form of employment. Although I have not been with Juice long, I know that the relationship can only blossom and go from strength to strength."

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Rob Bisby - Class 1

"Working with Juice has been so beneficial and advantageous as they will do anything with open arms to find the most suited job for you as they did for me. In my opinion they are unlike any other agency I have been with. They are very understanding of your previous employment and future employment and take into consideration what sort of field and environment you are wanting to work in. If you're ever unhappy with anything they will listen to your problems and solve them as quickly and as efficiently as possible. They are all very polite and lovely people to talk to and I've never been so happy or so settled in a job 2 days in, that they found me. An outstanding recruitment agency very recommended!"

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"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me. "

Fiona Baker - Registered Candidate

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don't compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting. "

Ian Jenkins - Class 1 Driver

"Juice Personnel, is an extremely friendly, down to earth recruitment agency, whom I have used twice in my young professional career. The first being back in 2010, when I had first graduated and a little lost in the world of employment. They secured me a great temporary job, in which I had requested and in turn, developed in to a full time position. Since then, after moving on, traveling the world, I again found myself in the position of looking for a career change. I instantly remembered the amazing service and supportive nature of Juice and called them to help me find my current position. I cannot thank them enough for their helpful, friendly and supportive role, which they took in finding my new career and could not recommend them enough to others! Thank you Bex and the rest of Juice for all your efforts!"

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