Candidate Of The Week...
Candidate 3139
In 2018 we celebrated our 15th Birthday! On average, we process over 4000 temporary worker hours each week

Senior Underwriting Customer Service Administrator Date Added 26/11/2018

Accounts & Finance Job

The role holder will be responsible for ensuring the efficient and professional administration of insurance policies.


Sector: Commercial
Type: Accounts & Finance
Location: Featherstone
Salary: £20-25,000

Key Responsibilities

  • Handling policyholder and broker queries in person, over the phone and via e-mail professionally and courteously.
  • Provide support to the Branch Manager where required.
  • Working in accordance with company policies, procedures, standards & guidelines set: For all CG Branches and Appointed Representative network.
  • Ensure there is fairness to our customers through process driven procedures, whilst improving communication with both our internal and external customers, people and partners.
  • Ensure the provision of excellent customer service & multifaceted support:
  • Answer customer calls professionally and quickly, handle queries efficiently
  • Respond to customer emails professionally, efficiently and with accuracy
  • Provide administrative support to New Business, Renewals & MID Adjustment Teams by assisting policyholders in person, by email or phone professionally and courteously
  • Work with the team to provide support and manage workloads
  • Oversee the Customer Service Team in the absence of the Branch Manager
  • Provide leadership, a point of contact for multi-referrals & mentoring/guidance to subordinates
  • Ensure the accuracy in system data input and adherence to systematic procedures
  • Work to deadlines
  • Pass Quality Control as prescribed
  • MI provision and contribution of MI to Management
  • Ensure awareness of TCF (Treating Customers Fairly), vulnerable customers and how customers should be managed
  • Ensure awareness and understanding of Financial Crime 
  • General Admin duties as and when required
  • Adhere to all company policies and procedures

Key Skills and Experience

Ideally, our client is looking for someone with experience in customer service preferably 2-3 years within the insurance sector. 

MS Office skills are essential, as are excellent communication - verbal and written. Keyboard skills and organisational skills are also required. 

We would like applicants to be educated to GCSE level and a CERT CII would be advantageous. 

Personal Qualities

To be successful in this role you will have the ability to work on your own initiatie but also, not be afraid to ask for help. You will need to be superb at time management, have the ability to work under pressure and adhere to strict deadines. 

You will be positive, enthusiastic and motivational about what you do! 


Closing Date

26/12/2018, 12:00


< Go back to search results


"Juice is a friendly company who will always try and help you if there is any issues and will try and accommodate relevant shifts that are better suited to you. They have a great customer experience and I would recommend the company to anyone "

Rob Bisby - Class 1

"I have been registered with Juice for over 1 year and find everyone that works for the company professional, very helpful, honest and reliable. They have always been quick to find me work at reputable companies where I have enjoyed working, I would recommend Juice to anyone looking for work time and time again."

Lauren Clark - Temp to Perm placement

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don't compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting. "

Ian Jenkins - Class 1 Driver

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me. "

Fiona Baker - Registered Candidate

"Very professional and friendly staff. Made me feel at ease in the registering process and was very quick in finding me a suitable placement. From that placement I got offered a full time position. I would highly recommend Juice Personnel to anyone if you are looking for temp or permanent working positions."

Claire Issott - Temporary to permanent worker

"I have worked for several different agencies in my working life and Juice Personnel is in my opinion the friendliest and most helpful team of people I have come across. They go out of their way to help and support their clients. I would happily recommend them. I am excited about my new journey that I didn't feel was possible. I mean every word of this Thanks all!! "

Lisa Baker - Temporary Worker

Social Hub

Latest News

You Guessed It… The Juice Advent Calendar Returns!

After another challenging but rewarding year of providing recruitment services for clients across Leeds, Huddersfield and Wakefield, Juice would like to repay the trust...

Juice Proud to Announce Renewal of Wakefield Trinity Sponsorship

Offering recruitment services to businesses throughout Wakefield and West Yorkshire may be one of our specialities at Juice, but we also have a commitment to supporting...

Search Jobs
Submit CV or Vacancy