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Dental Receptionist Date Added 04/04/2019

Permanent Job

Introduction
Due to a successful recruitment project in the past, our dental client have asked us to recruit 2 more receptionists to join their busy, local community practice.

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Sector: Personnel
Type: Permanent
Location: Horbury
Salary: £15-20,000

Key Responsibilities

  • Reception duties including first point of contact for prospective and existing customers
  • Incoming and outgoing phone calls in a professional and courteous manner
  • Take payments from patients
  • Making follow up appointments
  • Ensuring customer care is given the highest priority 
  • Be an effective user of the practice computer system
  • Administration and other tasks as and when required 
  • Compliance and audits

Key Skills and Experience

Ideally, someone from a dental background or similar patient serving role would be ideal however this is not essential. The essential skills and experience required are:

  • MS Office knowledge
  • Strong customer service skills
  • Organisational and communication skills 
  • Ability to manage own workload and plan time 
  • Initiative to suggest new ideas for improvements to service

This is a 37.25 hour per week role working the following shift pattern;

  • 08:45 - 18:00 - Monday / Wednesday / Friday
  • 07:45 - 17:00 - Tuesday
  • 08:45 - 17:00 - Thursday
  • 1 x 0.5 day off will be scheduled on a rota each week

Personal Qualities

Due to the nature of the work, the successful applicant will need to have an empathetic personality and be able to deal with patients who are often distressed, Being able to put them at ease and make them feel comfortable will be a key skill required. 

The role is extremely busy and therefore someone who can remain calk in extremely pressurised situations, is also a necessary skill.

Closing Date

04/05/2019, 12:00

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