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Help Desk Advisor Date Added 15/10/2018

Temporary Job

Introduction
Due to growth our client is looking for an additional help desk adviser to join his current team, providing a first class customer service at all times.

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Sector: Personnel
Type: Temporary
Location: Wakefield
Salary: £15-20,000

Key Responsibilities

  • Taking incoming calls from clients who may have an electrical / heating / security fault with their premises
  • Taking all details effectively and recording on to the in-house system
  • Allocating the correct response engineering team to resolve the problem
  • Follow up calls to ensure that the clients is 100% happy with the outcome
  • Answering calls in a professional and courteous manner
  • Any other adhoc duties as and when requested

Key Skills and Experience

The ideal candidate will have worked on a help desk before, preferably within the utilities management sector but this is not essential. What is, is strong communication skills, a real people person and someone with excellent organizational / coordination skills.

Personal Qualities

This role requires a calm and professional approach. Often clients may be under pressure or in an emergency situation and therefore your role will be to appease the situation, and fill them with confidence of your service. Quick thinking, ability to remain calm, under pressure. 

Closing Date

15/11/2018, 12:00

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"I have worked for several different agencies in my working life and Juice Personnel is in my opinion the friendliest and most helpful team of people I have come across. They go out of their way to help and support their clients. I would happily recommend them. I am excited about my new journey that I didn't feel was possible. I mean every word of this Thanks all!! "

Lisa Baker - Temporary Worker

"Following an initial misunderstanding regarding role profile, the Juice team reacted swiftly to supply strong candidates for interview from whom we were able to select the right person for the job. They have also followed up the initial recruitment and demonstrated good commitment to delivering the right service for our business. I can recommend Juice Personnel."

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Katherine Senior - Placed in a permanent position

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Ruth Amis - Long term temporary worker

"I can not thank Juice enough for there kind professional help towards me getting a new job. I was out of work at the time and starting to panic about what to do next but Juice reassured me and found me the perfect job and was by my side right to the end and after my third interview with the company I got the job! Juice was always on hand if I ever needed them for advice on interviews or there afterwards to let them know how I got on. I highly recommend Juice to anyone. Thank you again!"

Jessica Rowley - Placed in a permanent position

"After finishing university I was looking for paid legal work which is very hard to come by on a temporary basis. Juice were fully professional yet had a friendly approach to finding me a job and succeeded. I am now working in a field that I love and couldn't thank them more!"

Rebecca Beech - Summer Temporary Worker

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

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