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Help Desk Manager Date Added 15/10/2018

Specialist Roles Job

Introduction
Due to a restructure, our client is looking for an experienced, ambitious and forward thinking Help Desk Manager to join their ever growing business.

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Sector: Commercial
Type: Specialist Roles
Location: Wakefield
Salary: £25-30,000

Key Responsibilities

Being responsible for a small team of help desk advisors, your role will include the following duties: 

  • Monitoring a busy helpdesk, providing assistance, guidance and help to colleagues when needed
  • Monitoring individual workloads, ensuring all clients are being dealt with and that all staff are performing successfully 
  • Suggesting and implementing new ideas to enhance the current performance of the help desk
  • Ensuring the SLA's are met and that the engineers are allocated to the jobs in the most cost effective and efficient manner 
  • Dealing with clients both face to face and over the phone, being the first point of contact should a call ever escalate to management. 

Key Skills and Experience

Someone who has managed a Help Desk is a must however the product or the service is irrelevant, providing that the applicant has experience of working with a small team and is used to dealing with high levels of phone calls and emails. 

What is also key, is that they have a firm but fair management style, can show true leadership and motivate their team in often difficult and stressful situations

Recruiting, interviewing and training will also be part of your daily role so any experience in this would also be advantageous. 

Personal Qualities

  • Being able to think on your feet is a must as this role is a very reactive post as well as requiring a proactive mindset. 
  • Someone who can remain calm under pressure, often when working to very tight deadlines and being able to portray a professional image at all times. 

Closing Date

15/11/2018, 12:00

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"Juice Personnel, is an extremely friendly, down to earth recruitment agency, whom I have used twice in my young professional career. The first being back in 2010, when I had first graduated and a little lost in the world of employment. They secured me a great temporary job, in which I had requested and in turn, developed in to a full time position. Since then, after moving on, traveling the world, I again found myself in the position of looking for a career change. I instantly remembered the amazing service and supportive nature of Juice and called them to help me find my current position. I cannot thank them enough for their helpful, friendly and supportive role, which they took in finding my new career and could not recommend them enough to others! Thank you Bex and the rest of Juice for all your efforts!"

Hannah Raison - Permanent Candidate

"I found Juice Personnel and their staff to be extremely helpful with my job search. I was kept fully updated on any changes to my application and on any other potential vacancies. I have recommended Juice to friends colleagues and would recommend their services again. Great team of people."

Kirsty Hewson - Long term temporary worker

"I found juice personnel extremely friendly and professional and made my job search a much more relaxed experience. Regular feedback and contact made me feel that I was really been looked after, and would definitely recommend them to friends and would use them again for a new job search and for recruiting in my role. Plus the girls were lovely!!!! Emma "

Emma Antsey - Placed in a permanent position

"From my initial contact through to the registration process I found the staff at Juice Personnel to be very polite and professional. You are treated respectfully and not just another CV on a database. "

Dawn Davis - Registered Candidate

"Juice Personnel gave me a chance when I didn't have good references, they put me on a placement where I was able to show my skills and get an up to date reference. I really enjoyed working with juice and Viki through out my placement. Thanks Juice!"

Katherine Senior - Placed in a permanent position

"After working in transport for over 45 years, mostly as a hgv driver, I took an early retirement package, and decided to work as an Agency driver. I worked for a few agencies and then joined Juice. It is like working for a family company. Everyone is approachable, and helpful, and happy. I have now worked for Juice for over 3 years. I work a few days a week between holidays. Although I swap my days around, Juice always seem to find me work when I want it, working for companies that I like working for, and at times that suit me. I have never had a problem with my wages. Although I am now officially retired, I plan to continue working for a few years yet, and I have no intention of working for anyone other than Juice. In my opinion, they are the best agency around. "

Ron Harrison - Class 1 Driver

"Juice comes as a refreshing change after working with other agencies. Support and feeling valued are a key to temp workers - the team at juice never fail to provide this, leaving me to get on with the assignment. Being a temp suits my lifestyle - allowing contact with the workplace and continued skills development - whilst giving me the flexibility to achieve my personal goals. Well don Team Juice! Happy to be part of the family! "

Linda Thornley - Long standing temporary worker

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