As the Helpdesk Administrator you will be responsible for the following:
To be an initial point of contact for all client and customer requests including logging, prioritisation, customer communication and tracking or planned and reactive maintenance jobs.
To liaise with management to ensure there is an appropriate link to service providers including emergency calls and responses.
To adhere to KPI’s outlined by management in respective of average speed of answer, customer satisfaction responses etc.
To cultivate a good working knowledge of the structure and services of all contracts to deal with calls as required.
To be responsible for adhering to Helpdesk processes to facilitate business processes and/or to address specific issues / problems arising.
To bring to the attention of the Helpdesk Manager in the first instance of any issues of concern that may influence the service.
To be responsible for managing own work load to ensure targets are met.
Key Skills and Experience
3 years experience within a Helpdesk environment ideally
The ideal candidate will have the following
Excellent communication and organisation skills
Be proficient in the use of Microsoft office Excel and other Microsoft office systems
Good written communication skills [email]
Must be flexible and reliable
Able to work in a faced paced high-pressure environment
Additional tasks when required.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the company
This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency/business.
Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us.
Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.
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