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Help Desk Administrator Date Added 04/02/2019

Temporary Job

Introduction
Our Client is looking to recruit a Helpdesk Administrator due to an increase in client demand and Maintenance projects. The hours of work will be either various shifts available

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Sector: Personnel
Type: Temporary
Location: Wakefield City Centre
Salary: £15-20,000

Key Responsibilities

As the Helpdesk Administrator you will be responsible for the following:

To be an initial point of contact for all client and customer requests including logging, prioritisation, customer communication and tracking or planned and reactive maintenance jobs.

To liaise with management to ensure there is an appropriate link to service providers including emergency calls and responses.

To adhere to KPI’s outlined by management in respective of average speed of answer, customer satisfaction responses etc.

To cultivate a good working knowledge of the structure and services of all contracts to deal with calls as required.

To be responsible for adhering to Helpdesk processes to facilitate business processes and/or to address specific issues / problems arising.

To bring to the attention of the Helpdesk Manager in the first instance of any issues of concern that may influence the service.

To be responsible for managing own work load to ensure targets are met.

           

Key Skills and Experience

3 years experience within a Helpdesk environment ideally

Personal Qualities

  The ideal candidate will have the following

Excellent communication and organisation skills

Be proficient in the use of Microsoft office Excel and other Microsoft office systems

Good written communication skills [email]

Must be flexible and reliable

Able to work in a faced paced high-pressure environment

 

Additional tasks when required.

NOTE:  This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the company

 

This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency/business.

Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us.

Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

Closing Date

04/03/2019, 12:00

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""I approached Juice Personnel after having my maternity leave in 2015 to look for a more suitable role which would fit around my new circumstances. It was a pleasure to visit their office & meet with Claire, she made the whole process extremely easy which was such a relief after being away from the working environment for a few months. Within a week she had found me a great position & I continue to work for the same company. She was a great point of contact and offered fantastic advice and support every step of the way. Thank you Claire & Juice Personnel!""

Charlie O'Neil - Placed in a permanent position

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Katherine Senior - Placed in a permanent position

"Juice Personnel, is an extremely friendly, down to earth recruitment agency, whom I have used twice in my young professional career. The first being back in 2010, when I had first graduated and a little lost in the world of employment. They secured me a great temporary job, in which I had requested and in turn, developed in to a full time position. Since then, after moving on, traveling the world, I again found myself in the position of looking for a career change. I instantly remembered the amazing service and supportive nature of Juice and called them to help me find my current position. I cannot thank them enough for their helpful, friendly and supportive role, which they took in finding my new career and could not recommend them enough to others! Thank you Bex and the rest of Juice for all your efforts!"

Hannah Raison - Permanent Candidate

"Wow, what can I say about Juice Personnel. Just that you are the ONLY agency that has ben honest and fair to me when I have been in need. I have always had swift responses, been offered fantastic opportunities and been provided with a friendly voice at the end of the phone too. When I lost my job you provided me with a temporary income that meant that I could worry a little less about accepting a job that I didn't want just to pay the bills, this was something I was passionate about. I cant really some up how I feel in to words, but a local, honest, friendly, but a professional company and without a doubt the best that I have ever come across and believe me, I have come across several in my career search. Your team are the only members of recruitment that I will allow on my linked in, think that's testimony to your company. Hope you can take something from the above."

Emma Hyman - Placed in a permanent position

"We have never used a recruitment agency before so needed an agency that understood what we needed and who we could build a long term partnership with. Juice have been great and found us a candidate who was a perfect fit for our business."

Northern Media

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Ruth Amis - Long term temporary worker

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