Candidate Of The Week...
Candidate 3139
In 2018 we celebrated our 15th Birthday! On average, we process over 4000 temporary worker hours each week

Senior Underwriting Customer Service Administrator Date Added 26/11/2018

Accounts & Finance Job

The role holder will be responsible for ensuring the efficient and professional administration of insurance policies.


Sector: Commercial
Type: Accounts & Finance
Location: Featherstone
Salary: £20-25,000

Key Responsibilities

  • Handling policyholder and broker queries in person, over the phone and via e-mail professionally and courteously.
  • Provide support to the Branch Manager where required.
  • Working in accordance with company policies, procedures, standards & guidelines set: For all CG Branches and Appointed Representative network.
  • Ensure there is fairness to our customers through process driven procedures, whilst improving communication with both our internal and external customers, people and partners.
  • Ensure the provision of excellent customer service & multifaceted support:
  • Answer customer calls professionally and quickly, handle queries efficiently
  • Respond to customer emails professionally, efficiently and with accuracy
  • Provide administrative support to New Business, Renewals & MID Adjustment Teams by assisting policyholders in person, by email or phone professionally and courteously
  • Work with the team to provide support and manage workloads
  • Oversee the Customer Service Team in the absence of the Branch Manager
  • Provide leadership, a point of contact for multi-referrals & mentoring/guidance to subordinates
  • Ensure the accuracy in system data input and adherence to systematic procedures
  • Work to deadlines
  • Pass Quality Control as prescribed
  • MI provision and contribution of MI to Management
  • Ensure awareness of TCF (Treating Customers Fairly), vulnerable customers and how customers should be managed
  • Ensure awareness and understanding of Financial Crime 
  • General Admin duties as and when required
  • Adhere to all company policies and procedures

Key Skills and Experience

Ideally, our client is looking for someone with experience in customer service preferably 2-3 years within the insurance sector. 

MS Office skills are essential, as are excellent communication - verbal and written. Keyboard skills and organisational skills are also required. 

We would like applicants to be educated to GCSE level and a CERT CII would be advantageous. 

Personal Qualities

To be successful in this role you will have the ability to work on your own initiatie but also, not be afraid to ask for help. You will need to be superb at time management, have the ability to work under pressure and adhere to strict deadines. 

You will be positive, enthusiastic and motivational about what you do! 


Closing Date

26/12/2018, 12:00


< Go back to latest jobs


"All I can say is my experience with Juice Personnel was friendly and proficient. In no time at all I was set up for interviews that suited my capabilities and requirements. All communication was both helpful and timely with a very polite manner. If I ever needed an agency again, I would be contacting Juice Personnel."

Anthony Matthews - Placed in a permanent position

"I have worked for several different agencies in my working life and Juice Personnel is in my opinion the friendliest and most helpful team of people I have come across. They go out of their way to help and support their clients. I would happily recommend them. I am excited about my new journey that I didn't feel was possible. I mean every word of this Thanks all!! "

Lisa Baker - Temporary Worker

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me. "

Fiona Baker - Registered Candidate

"Following an initial misunderstanding regarding role profile, the Juice team reacted swiftly to supply strong candidates for interview from whom we were able to select the right person for the job. They have also followed up the initial recruitment and demonstrated good commitment to delivering the right service for our business. I can recommend Juice Personnel."


"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"Juice is a friendly company who will always try and help you if there is any issues and will try and accommodate relevant shifts that are better suited to you. They have a great customer experience and I would recommend the company to anyone "

Rob Bisby - Class 1

"I can not thank Juice enough for there kind professional help towards me getting a new job. I was out of work at the time and starting to panic about what to do next but Juice reassured me and found me the perfect job and was by my side right to the end and after my third interview with the company I got the job! Juice was always on hand if I ever needed them for advice on interviews or there afterwards to let them know how I got on. I highly recommend Juice to anyone. Thank you again!"

Jessica Rowley - Placed in a permanent position

Social Hub

Latest News

You Guessed It… The Juice Advent Calendar Returns!

After another challenging but rewarding year of providing recruitment services for clients across Leeds, Huddersfield and Wakefield, Juice would like to repay the trust...

Juice Proud to Announce Renewal of Wakefield Trinity Sponsorship

Offering recruitment services to businesses throughout Wakefield and West Yorkshire may be one of our specialities at Juice, but we also have a commitment to supporting...

Search Jobs
Submit CV or Vacancy