Patient Experience is Key to A Successful Practice

There are many metrics which can be used to determine how successful your dental practice is. Turnover and profit are two. But you can only determine the potential longevity of your practice by asking one simple question:

                Are your clients likely to recommend you to others?

According to Harvard Business School the only question that matters is: on a scale of 1-10, how likely are your clients to recommend others to your business? If it is anything less than 9, then you’re in trouble.

The patient journey starts from answering the initial phone call, and continues throughout the entire relationship, including future check-ups. If they have a good experience the they are more likely to come back and use you again. On a similar vein, they are also more likely to recommend you to their friends and family. One of the most common sources of business in the dental practice is referrals from current clients to friends and family.

If you are compromising this source of referrals then you are severely restricting potential income.

So what can you do to improve the client journey? One of the simplest and most effective things you can do is to build the right team. And their ability as dentists and nurses is only half the story. They need to fit in with the culture of your practice as people, and be on board with what you are trying to achieve.

Thankfully, this is a relatively easy thing to achieve. It is simply a case of trawling through applicants and speaking to the strongest candidates to try and ascertain whether they would be a good fit.

Or, you could outsource that process to a specialist dentistry recruitment provider, like Juice Personnel.

Juice personnel have worked with some of the most prestigious dental practice in Yorkshire including Horbury Dental. Juice Personnel apply a refreshingly different approach. Our first step is always to get to know you, your business and what you are trying to achieve. This way we can tailor our search and find candidates that fit the with culture of your business, building a lasting relationship and benefitting you on a much deeper level.

To find out more simply call us on 01924 377500.

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"Juice is a friendly company who will always try and help you if there is any issues and will try and accommodate relevant shifts that are better suited to you. They have a great customer experience and I would recommend the company to anyone "

Rob Bisby - Class 1

"Juice Personnel, is an extremely friendly, down to earth recruitment agency, whom I have used twice in my young professional career. The first being back in 2010, when I had first graduated and a little lost in the world of employment. They secured me a great temporary job, in which I had requested and in turn, developed in to a full time position. Since then, after moving on, traveling the world, I again found myself in the position of looking for a career change. I instantly remembered the amazing service and supportive nature of Juice and called them to help me find my current position. I cannot thank them enough for their helpful, friendly and supportive role, which they took in finding my new career and could not recommend them enough to others! Thank you Bex and the rest of Juice for all your efforts!"

Hannah Raison - Permanent Candidate

"Very professional and friendly staff. Made me feel at ease in the registering process and was very quick in finding me a suitable placement. From that placement I got offered a full time position. I would highly recommend Juice Personnel to anyone if you are looking for temp or permanent working positions."

Claire Issott - Temporary to permanent worker

""The staff at Juice are so friendly and really committed to finding work that really suits you. Their communication is great and I receive regular emails detailing new vacancies. If you are thinking of registering with an employment agency, don't hesitate to go with Juice - you won't be disappointed.""

Carole Shaw - Temporary worker

"I approached Juice personnel in October 2014 looking for some temporary work. They were great to work with and found me a placement right away. This initially started as a temporary contract. After a few weeks the company offered me a permanent position working on reception on a part time basis. Since then, my personal circumstances have changed slightly and I applied recently for another position within the company on full time basis as a HR administrator. I was offered the position on a 3 month trail, which looks like it is now going to go permanent quite soon. I will probably be working with Juice again now as I will now be responsible for helping with the recruitment for the company. I am looking forward to working with Juice again. I am really enjoying my new role and I would like to thank all at Juice for all their help in finding me a great job and career. I wouldn't hesitate in recommending them to friends and family."

Tracy Johnson - Long Term Temporary worker

"Juice Personnel gave me a chance when I didn't have good references, they put me on a placement where I was able to show my skills and get an up to date reference. I really enjoyed working with juice and Viki through out my placement. Thanks Juice!"

Katherine Senior - Placed in a permanent position

"All I can say is my experience with Juice Personnel was friendly and proficient. In no time at all I was set up for interviews that suited my capabilities and requirements. All communication was both helpful and timely with a very polite manner. If I ever needed an agency again, I would be contacting Juice Personnel."

Anthony Matthews - Placed in a permanent position

"Working with Juice has been so beneficial and advantageous as they will do anything with open arms to find the most suited job for you as they did for me. In my opinion they are unlike any other agency I have been with. They are very understanding of your previous employment and future employment and take into consideration what sort of field and environment you are wanting to work in. If you're ever unhappy with anything they will listen to your problems and solve them as quickly and as efficiently as possible. They are all very polite and lovely people to talk to and I've never been so happy or so settled in a job 2 days in, that they found me. An outstanding recruitment agency very recommended!"

Emily Duggan - Temporary to permanent

"Rebecca has been thoroughly professional and supportive right from her initial call after I submitted my on line application, throughout the various interview stages ,offering help and guidance with my presentation and finally her call to tell me that I had been successful in securing my new position. She boosted my confidence at every stage!! To come in to see me on my first day with a bouquet of flowers to congratulate me was a really unexpected but lovely and thoughtful thing to do Thank you so much! "

Donna Roebuck - Permanent Placement

"Juice comes as a refreshing change after working with other agencies. Support and feeling valued are a key to temp workers - the team at juice never fail to provide this, leaving me to get on with the assignment. Being a temp suits my lifestyle - allowing contact with the workplace and continued skills development - whilst giving me the flexibility to achieve my personal goals. Well don Team Juice! Happy to be part of the family! "

Linda Thornley - Long standing temporary worker

"I can not thank Juice enough for there kind professional help towards me getting a new job. I was out of work at the time and starting to panic about what to do next but Juice reassured me and found me the perfect job and was by my side right to the end and after my third interview with the company I got the job! Juice was always on hand if I ever needed them for advice on interviews or there afterwards to let them know how I got on. I highly recommend Juice to anyone. Thank you again!"

Jessica Rowley - Placed in a permanent position

"In terms of feedback, you kindly found me something in the interim and were always very efficient and helpful if I had an queries relating to pay, terms, start and end dates, ect. You also kept in touch with me by telephone and via a job board email, which was helpful, in helping me find work. Overall, I would have no hesitation in recommending your company to anyone and wish you well in your future endeavours."

Sam Bingley - Temporary Worker

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

""I approached Juice Personnel after having my maternity leave in 2015 to look for a more suitable role which would fit around my new circumstances. It was a pleasure to visit their office & meet with Claire, she made the whole process extremely easy which was such a relief after being away from the working environment for a few months. Within a week she had found me a great position & I continue to work for the same company. She was a great point of contact and offered fantastic advice and support every step of the way. Thank you Claire & Juice Personnel!""

Charlie O'Neil - Placed in a permanent position

"I found juice personnel extremely friendly and professional and made my job search a much more relaxed experience. Regular feedback and contact made me feel that I was really been looked after, and would definitely recommend them to friends and would use them again for a new job search and for recruiting in my role. Plus the girls were lovely!!!! Emma "

Emma Antsey - Placed in a permanent position

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"“Juice Personnel is a great agency made up of dedicated and friendly staff. I highly regard their professional opinions and found them very helpful in supporting my search for a new role and will be recommending them to all my friends and family.""

Mark Banfield - Placed in a permanent position

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me. "

Fiona Baker - Registered Candidate

"From my initial contact through to the registration process I found the staff at Juice Personnel to be very polite and professional. You are treated respectfully and not just another CV on a database. "

Dawn Davis - Registered Candidate

"If it hadn’t been for you guys and your powers of persuasion I’m quite aware that I wouldn’t even have got an interview, never mind an offer. I had been for interview with a number of agencies, both in Wakefield and Leeds, but have to say Juice was the only one which I felt understood exactly what I was looking for, despite my qualifications. It was also the friendliness which I loved – you almost make candidates feel they are part of your team. Viki has been great – keeping my morale going at the beginning when I was waiting for decisions!! "

Carol Taylor- Temporary to permanent worker

"I have found everyone in the team to be very helpful, friendly, efficient and encouraging during my job search. I felt they had a genuine interest in finding the right job for me and that they were as happy as I was when I was offered the position, thank you. Thank you again for all help Laura "

Laura Self - Placed in a permanent role

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"Juice Personnel, is an extremely friendly, down to earth recruitment agency, whom I have used twice in my young professional career. The first being back in 2010, when I had first graduated and a little lost in the world of employment. They secured me a great temporary job, in which I had requested and in turn, developed in to a full time position. Since then, after moving on, traveling the world, I again found myself in the position of looking for a career change. I instantly remembered the amazing service and supportive nature of Juice and called them to help me find my current position. I cannot thank them enough for their helpful, friendly and supportive role, which they took in finding my new career and could not recommend them enough to others! Thank you Bex and the rest of Juice for all your efforts!"

Hannah Toon - Permanent Candidate

"I have worked for Juice Personnel now for 15 years. They have supplied me with work for 95% of that time, when requested. If I have had to give back word on shifts, as long as I have I gave good notice, they have always understood and not chastised me. The staff have always been respectful, as have I, and I have always have had queries handled swiftly and to my satisfaction. Thank you to all staff for your professionalism and most importantly, paying on time all the time with no hassle. It's a pleasure to work for an agency you respect, and are respected in return. A real team spirit. I would recommend anyone to register with this agency, whether you use it or not, they will always be there when needed."

John Keating - Class 1 Driver

"I found Juice Personnel and their staff to be extremely helpful with my job search. I was kept fully updated on any changes to my application and on any other potential vacancies. I have recommended Juice to friends colleagues and would recommend their services again. Great team of people."

Kirsty Hewson - Long term temporary worker

"I have been registered with Juice for over 1 year and find everyone that works for the company professional, very helpful, honest and reliable. They have always been quick to find me work at reputable companies where I have enjoyed working, I would recommend Juice to anyone looking for work time and time again."

Lauren Clark - Temp to Perm placement

"From day one Juice Personnel have been very professional, informative and truly outstanding when searching and placing me in employment. From the moment I first walked through the office doors to meet with one of their representatives I have been nothing but pleased and extremely satisfied with Juice. They have managed to source a position close to home with outstanding credentials which I am extremely grateful for. I have found that Juice are by far the best agency I have dealt with in West Yorkshire and I would highly recommend them to friends, family or any business associates that may need form of employment. Although I have not been with Juice long, I know that the relationship can only blossom and go from strength to strength."

Richard Allen- Long term temporary

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don't compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting. "

Ian Jenkins - Class 1 Driver

"I have only been registered with Juice Personnel for around six months and in that time they have managed to find me an amazing job opportunity suited well to my needs. Rebecca was dealing with all my interview arrangements and was so helpful and professional with every one, she has supported me when I was ridiculously nervous and helped me to land the job I have been waiting for. I could not have done it without her and would highly recommended anyone looking for something new, to register with this amazing recruitment agency!"

Laura Adams - Placed in a permanent role

"I have work with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role. "

Leon Dickson - Perm candidate

"After finishing university I was looking for paid legal work which is very hard to come by on a temporary basis. Juice were fully professional yet had a friendly approach to finding me a job and succeeded. I am now working in a field that I love and couldn't thank them more!"

Rebecca Beech - Summer Temporary Worker

" My experience of using Juice Personnel, during my job search was brilliant from start to end. They were polite, friendly and approachable. Nothing was ever too much trouble and if they couldn’t answer my queries immediately, they returned my call within the day. I felt as though they really cared about finding me the right position, to suit my circumstances. I would definitely use them again and would recommend their services. "

Fiona Shakesby - Placed in a permanent position

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient & have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job. "

Kirsty Walton - Temp to Perm placement

""I found the Staff at juice personal especially Viki to be extremely personable and accommodating. I was kept up to date with the progress of my application and subsequent interview and received communication from Viki both before and after interview which I found to be helpful. I would highly recommend this company for anybody looking for new employment""

Jenna Hudson - Placed in a permanent position

"After working in transport for over 45 years, mostly as a hgv driver, I took an early retirement package, and decided to work as an Agency driver. I worked for a few agencies and then joined Juice. It is like working for a family company. Everyone is approachable, and helpful, and happy. I have now worked for Juice for over 3 years. I work a few days a week between holidays. Although I swap my days around, Juice always seem to find me work when I want it, working for companies that I like working for, and at times that suit me. I have never had a problem with my wages. Although I am now officially retired, I plan to continue working for a few years yet, and I have no intention of working for anyone other than Juice. In my opinion, they are the best agency around. "

Ron Harrison - Class 1 Driver

"I have worked for several different agencies in my working life and Juice Personnel is in my opinion the friendliest and most helpful team of people I have come across. They go out of their way to help and support their clients. I would happily recommend them. I am excited about my new journey that I didn't feel was possible. I mean every word of this Thanks all!! "

Lisa Baker - Temporary Worker

"Wow, what can I say about Juice Personnel. Just that you are the ONLY agency that has ben honest and fair to me when I have been in need. I have always had swift responses, been offered fantastic opportunities and been provided with a friendly voice at the end of the phone too. When I lost my job you provided me with a temporary income that meant that I could worry a little less about accepting a job that I didn't want just to pay the bills, this was something I was passionate about. I cant really some up how I feel in to words, but a local, honest, friendly, but a professional company and without a doubt the best that I have ever come across and believe me, I have come across several in my career search. Your team are the only members of recruitment that I will allow on my linked in, think that's testimony to your company. Hope you can take something from the above."

Emma Hyman - Placed in a permanent position

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