Billing Team Leader

Juice Personnel are currently working with a well-established company, who are seeking a Billing Team Leader for a small team of 3.

But must have a strong leadership presence to help with people management as well as invoicing/billing/analysing data.eneral additional details about the position go here. Can be multiple paragraphs.

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The Role

We are looking for a proactive and experienced Billing Team Leader to oversee the billing process, ensure accuracy in invoicing, and provide strong leadership to a small team of 3.
You will be responsible for managing workflows, analysing billing data, and improving efficiency within the department. The role requires strict adherence to business targets, contract-specific requirements, and SLA commitments, while maintaining the highest standard of customer service for both internal and external clients.
Lead a team of invoicing staff to ensure accurate invoicing and business targets are met
Ensure team productivity aligns with daily, weekly, and monthly KPIs & SLA requirements
Conduct daily meetings with the team to review workload and performance
Provide daily statistical updates on productivity and backlog to the business
Attend internal onboarding meetings to support the rollout of new contracts
Prepare for and participate in regular meetings to reduce overall Work in Progress (WIP)
Perform quality checks on team members' work
Conduct monthly one-to-one meetings with team members
Take ownership of escalated issues and provide effective resolutions
Manage team overtime budgets effectively
Conduct annual appraisals and performance reviews
Oversee recruitment, training, and development of new staff
Handle disciplinary actions, performance management, and absence management for the billing team
Provide one-on-one coaching and continuous development for team members
Review aged debt and participate in regular review meetings

About You

Proven experience in a team leader or management role, ideally within billing or invoicing
Strong experience in invoicing, billing, and financial analysis
Exceptional people management and customer service skills
Ability to identify areas for improvement and implement effective solutions
Strong decision-making skills with the ability to use initiative
Excellent communication skills, both written and verbal, with the ability to engage with all levels of stakeholders
Highly organised with excellent problem-solving abilities
Proficient in Microsoft Office applications, particularly Excel
Ability to adapt management style to support different team members
Ability to work flexibly and meet business requirements
Desirable:
Experience working within a fast-paced invoicing team
Knowledge of patient lifting and handling equipment used in the healthcare industry
Education & Experience:
Educated to GCSE level with at least 3 A-C passes, including Maths and English

Benefits

25 days holiday
Life Assurance
Salary sacrifice pension
Medicash health plan (claim towards health costs such as dental, optical, physiotherapy, and chiropody)
Free parking on-site
Employee recognition schemes
Social events and committee
Ongoing training and development opportunities
Company benefit discounts and reward schemes, including retail and hotel discounts

Frequently Asked Questions

How much will it cost for you to find me a job?

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Why should I register with Juice Personnel instead of just finding my own job?

Juice Personnel is a reputable recruitment agency with over 60 years of combined professional experience among our consultants. Our in-depth market knowledge is second to none, and our links with local businesses cover the whole of West Yorkshire, giving us access to hundreds of available opportunities. We will fully manage your application and can offer advice, guidance, or a friendly chat should you need us to!
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