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Contact Centre Agent Date Added 27/11/2019

Temporary Job

Introduction
Juice Personnel are recruiting for 3 x Contact Centre Agent to join our fantastic client based in Bradford on a full time basis. There are no outbound sales in this role, purely inbound!

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Sector: Personnel
Type: Temporary
Location: Bradford
Salary: £8.21 ph

Key Responsibilities

  • Taking incoming calls from varying customers and detailing the nature of the complaint
  • Trying to resolve the complaint / issue to the best of your ability, forwarding on to relevant department if necessary 
  • Follow up calls to customers
  • General administrative duties

Key Skills and Experience

  • Resilience
  • Remaining calm in often stressful situations
  • A compassionate attitude
  • Strong communicator 
  • Problem solver 

Personal Qualities

There is a high volume of customer complaints, so a huge amount of compassion and resilience is required to resolve often difficult situations. The ideal candidate will have experience within a Contact Centre environment, ideally with experience dealing with customer complaints.

Additional information

  • Week 1: Monday to Friday / 9 am - 6 pm
  • Week 2: Monday to Wednesday / 9 am - 5 pm / Thurs and Fri 9 am - 6 pm
  • Every other Saturday 9-12pm
  • Temp to Perm
  • £8.21 per hour (42 hour working week, but paid for 45!)
  • Immediate start required

This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency/business.

Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us.

Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

Closing Date

27/02/2020, 12:00

Apply...

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Testimonials

"Very professional and friendly staff. Made me feel at ease in the registering process and was very quick in finding me a suitable placement. From that placement I got offered a full time position. I would highly recommend Juice Personnel to anyone if you are looking for temp or permanent working positions."

Claire Issott - Temporary to permanent worker

"All I can say is my experience with Juice Personnel was friendly and proficient. In no time at all I was set up for interviews that suited my capabilities and requirements. All communication was both helpful and timely with a very polite manner. If I ever needed an agency again, I would be contacting Juice Personnel."

Anthony Matthews - Placed in a permanent position

""I found the Staff at juice personal especially Viki to be extremely personable and accommodating. I was kept up to date with the progress of my application and subsequent interview and received communication from Viki both before and after interview which I found to be helpful. I would highly recommend this company for anybody looking for new employment""

Jenna Hudson - Placed in a permanent position

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don't compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting. "

Ian Jenkins - Class 1 Driver

"If it hadn’t been for you guys and your powers of persuasion I’m quite aware that I wouldn’t even have got an interview, never mind an offer. I had been for interview with a number of agencies, both in Wakefield and Leeds, but have to say Juice was the only one which I felt understood exactly what I was looking for, despite my qualifications. It was also the friendliness which I loved – you almost make candidates feel they are part of your team. Viki has been great – keeping my morale going at the beginning when I was waiting for decisions!! "

Carol Taylor- Temporary to permanent worker

"I have worked for several different agencies in my working life and Juice Personnel is in my opinion the friendliest and most helpful team of people I have come across. They go out of their way to help and support their clients. I would happily recommend them. I am excited about my new journey that I didn't feel was possible. I mean every word of this Thanks all!! "

Lisa Baker - Temporary Worker

"Juice Personnel, is an extremely friendly, down to earth recruitment agency, whom I have used twice in my young professional career. The first being back in 2010, when I had first graduated and a little lost in the world of employment. They secured me a great temporary job, in which I had requested and in turn, developed in to a full time position. Since then, after moving on, traveling the world, I again found myself in the position of looking for a career change. I instantly remembered the amazing service and supportive nature of Juice and called them to help me find my current position. I cannot thank them enough for their helpful, friendly and supportive role, which they took in finding my new career and could not recommend them enough to others! Thank you Bex and the rest of Juice for all your efforts!"

Hannah Raison - Permanent Candidate

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