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Network Helpdesk Consultant Date Added 13/01/2020

Sales Job

Juice Personnel are delighted to be working alongside a large Financial institution to help recruit a Network Helpdesk Consultant, responsible for providing 1st Line Support and Compliance to their organisation.


Sector: Commercial
Type: Sales
Location: Sale, Cheshire
Salary: £15-20,000

Key Responsibilities

  • Provide 1st Line Support and Compliance guidance to all network members
  • Keep up to date with network policy, comply with relevant FCA and Data Protection Guidelines and where required complete outbound calling to all group members.
  • Suggest new ways of improving our service offering and delivery
  • Keep up to date with technical and product developments within the industry and network rules, policy and procedure.
  • Provide technical advice and support to members and clients, in line with FCA rules/regulation, network rules, financial crime, data protection and any other pertinent law or regulation.
  • Complete all work allocated within the agreed service levels relevant to the role supporting internal and external stakeholders, members and clients
  • Ensure that any communication received via main mailboxes, fax’s, or any other method, are distributed and actioned in line with service standards.
  • To assist the Senior Network Helpdesk Consultant and the Network Helpdesk Team Leader in investigating, resolving and identifying root cause of service related issues, feedback or complaints in line with service standards, taking appropriate action for non-reoccurrence
  • To act as first line, to support and take calls for other areas of the business when required.
  • To undertake projects as and when required, to support the needs of the business or to achieve departmental objectives.

Key Skills and Experience

  • Excellent PC and telephone skills
  • Sound communication and listening skills
  • Good attention to detail
  • Analytical
  • Basic Compliance knowledge


  • Compliance experience within the Financial Services industry
  • Customer service experience within the Financial Services industry
  • Customer Service experience within a Contact Centre environment


  • CeMAP
  • RO6 – Protection
  • A Certificate in Financial Planning (or equivalent)

Additional Information:

  • Sale based
  • 37.5 hours per week between 8am – 6pm (1 hour lunch)
  • Permanent role
  • £19,500 starting salary rising to £21,000 on completion of training

Personal Qualities

We’re looking for candidates that are technically competent and have industry knowledge in the Financial Services. This is an exciting role opportunity with chance to progress.

Closing Date

13/02/2020, 12:00


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"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

" My experience of using Juice Personnel, during my job search was brilliant from start to end. They were polite, friendly and approachable. Nothing was ever too much trouble and if they couldn’t answer my queries immediately, they returned my call within the day. I felt as though they really cared about finding me the right position, to suit my circumstances. I would definitely use them again and would recommend their services. "

Fiona Shakesby - Placed in a permanent position

"We have never used a recruitment agency before so needed an agency that understood what we needed and who we could build a long term partnership with. Juice have been great and found us a candidate who was a perfect fit for our business."

Northern Media

"If it hadn’t been for you guys and your powers of persuasion I’m quite aware that I wouldn’t even have got an interview, never mind an offer. I had been for interview with a number of agencies, both in Wakefield and Leeds, but have to say Juice was the only one which I felt understood exactly what I was looking for, despite my qualifications. It was also the friendliness which I loved – you almost make candidates feel they are part of your team. Viki has been great – keeping my morale going at the beginning when I was waiting for decisions!! "

Carol Taylor- Temporary to permanent worker

""The staff at Juice are so friendly and really committed to finding work that really suits you. Their communication is great and I receive regular emails detailing new vacancies. If you are thinking of registering with an employment agency, don't hesitate to go with Juice - you won't be disappointed.""

Carole Shaw - Temporary worker

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient & have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job. "

Kirsty Walton - Temp to Perm placement

"I found Juice Personnel and their staff to be extremely helpful with my job search. I was kept fully updated on any changes to my application and on any other potential vacancies. I have recommended Juice to friends colleagues and would recommend their services again. Great team of people."

Kirsty Hewson - Long term temporary worker

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