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Candidate 4318
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Customer Service Advisor

Date Added: 08/09/2021

Administration & Office Support Job

Introduction
Juice Personnel are currently working for a well-established Insurance firm who are looking for 3 new members to join the team in their Customer Services team within their Under Writing department. Due to a restructure, they are now expanding and needing new enthusiastic people to come and join their friendly laid-back team. If you are a customer services approachable person with lots to give…. Keep reading

Apply...

Sector: Commercial
Type: Administration & Office Support
Location: Featherstone
Salary: 19000

Key Responsibilities

The key responsibilities to this role include:

Working in accordance with procedures, standards & guidelines set:

 

  • Ensure that telephone calls are answered & dealt with promptly & efficiently
  • Be able to write down for the customer quotations with all information clear fair and not misleading
  • Deliver excellent customer service whilst meeting customer requirements for Mid-Term adjustments & all other customer interactions.
  • Identify complaints and refer to the necessary complaint handler.Learn the processes and procedures require to answer a customer’s query, provide quotations, process adjustments & put forward suitable products to meet the client’s demands and needs.
  • Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.Become a general all rounder when it comes to supporting the team for all their adhoc administrative skills

Key Skills and Experience

Other information

  • Flexible working, can work from home!
  • Monday to Friday 9am to 5pm
  • Over time is available on weekends up to double pay!
  • Pay from 19k + Depending on experience
  •  Perk BoxOn-site parking (Free!)
  • Staff dos
  • Subsidised travel
  • Holidays include your BIRTHDAY off yearl
  • y25 days, and 1 year accrued each year of working there up to 30 days in total.

 

If you feel this role will be for you – but not sure what you can bring to the team, apply anyway, you don’t need to have insurance background as this can all be trained to you, just a personally raring to shine, onsite training will be given. With a heap of support.

Personal Qualities

For this role, our client is looking for: 

  • Knowledge of windows-based programmes; word, excel, outlook and internet
  • Excellent communication skills: written and oralAbility to work alone and as part of a team
  • Positive, can-do attitudeStrong team ethicManage time effectively; ability to work under pressure
  • Good personal organisation skills             
  • Good timekeeping and presentation of self and work
  • Strong interpersonal and relationship skills
  • Articulate & Numerate Works with a high degree of accuracy in all tasks

Closing Date

01/01/0001, 12:00

Apply...

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Testimonials

"If it hadn’t been for you guys and your powers of persuasion I’m quite aware that I wouldn’t even have got an interview, never mind an offer. I had been for interview with a number of agencies, both in Wakefield and Leeds, but have to say Juice was the only one which I felt understood exactly what I was looking for, despite my qualifications. It was also the friendliness which I loved – you almost make candidates feel they are part of your team. Viki has been great – keeping my morale going at the beginning when I was waiting for decisions!! "

Carol Taylor- Temporary to permanent worker

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don't compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting. "

Ian Jenkins - Class 1 Driver

"I have worked for Juice Personnel now for 15 years. They have supplied me with work for 95% of that time, when requested. If I have had to give back word on shifts, as long as I have I gave good notice, they have always understood and not chastised me. The staff have always been respectful, as have I, and I have always have had queries handled swiftly and to my satisfaction. Thank you to all staff for your professionalism and most importantly, paying on time all the time with no hassle. It's a pleasure to work for an agency you respect, and are respected in return. A real team spirit. I would recommend anyone to register with this agency, whether you use it or not, they will always be there when needed."

John Keating - Class 1 Driver

"I found juice personnel extremely friendly and professional and made my job search a much more relaxed experience. Regular feedback and contact made me feel that I was really been looked after, and would definitely recommend them to friends and would use them again for a new job search and for recruiting in my role. Plus the girls were lovely!!!! Emma "

Emma Antsey - Placed in a permanent position

"In terms of feedback, you kindly found me something in the interim and were always very efficient and helpful if I had an queries relating to pay, terms, start and end dates, ect. You also kept in touch with me by telephone and via a job board email, which was helpful, in helping me find work. Overall, I would have no hesitation in recommending your company to anyone and wish you well in your future endeavours."

Sam Bingley - Temporary Worker

""I approached Juice Personnel after having my maternity leave in 2015 to look for a more suitable role which would fit around my new circumstances. It was a pleasure to visit their office & meet with Claire, she made the whole process extremely easy which was such a relief after being away from the working environment for a few months. Within a week she had found me a great position & I continue to work for the same company. She was a great point of contact and offered fantastic advice and support every step of the way. Thank you Claire & Juice Personnel!""

Charlie O'Neil - Placed in a permanent position

"Juice is a friendly company who will always try and help you if there is any issues and will try and accommodate relevant shifts that are better suited to you. They have a great customer experience and I would recommend the company to anyone "

Rob Bisby - Class 1

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