Candidate Of The Week...
Candidate 4599
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Customer Service Advisor

Date Added: 10/01/2022

Sales Job

Juice are working with an amazing company who have been established for not just years, but century’s and have great progression for the right person to join their Customer Services team. Are you a confident person with lots of customer experience skills to go above and beyond to help and assist? Keep reading… • Pay up to £21k DOE • Monday to Friday - 40-hour week


Sector: Commercial
Type: Sales
Location: Wakefield
Salary: £15-20,000

Key Responsibilities

Your key responsibilities will include: -

  • Build relationships between the company and the customer
  • Manage and monitor all communication with the customer whether this be by phone/email – respond efficiently
  • Coordinate and ensure account management actions, from visits/calls/emails, are delivered in a timely manner
  • Coordinate and support Account Manager with contractual paperwork in line with company processes
  • Provide timely, accurate and financial monthly reports and analysis for General Manager & Customer Service Manager
  • Provide high quality account management support Inc. customer meeting preparation, analytical assessment of activity/risk/service failures, quotation (CAR) preparation
  • Collate feedback from Drivers and OPD’s regarding customer issues/observations and report back to Account Manager in a timely manner
  • Analyse lost business and compliant management data – ability to see bigger picture, identify key issues/trends 
  • Manage outstanding journals to ensure timely resolution, revenue generation and discount approvals as required
  • Provide subject matter advice, support and training as required
  • Support development to new tools and reports
  • Participate in and support continuous improvement project/workstreams
  • Working closely with key stakeholders including local and regional management teams
  • Working closely with key stakeholders including local and regional management teams
  • Provide support/advice/coaching to colleagues as required

Key Skills and Experience

  • Lots of company perks and great team moral
  • Free Parking
  • Progression within the company

Personal Qualities

  • Able to manage accounts
  • Good communication skills verbally and written
  • Time keeping and able to keep to deadlines
  • Attention to details
  • IT literate as will be using the Microsoft package on a day-to-day basis

Closing Date

10/02/2022, 12:00


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"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

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