Candidate Of The Week...
Candidate 4599
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Customer Service Agent

Date Added: 22/02/2022

Sales Job

Juice are working with a fantastic company in Sheffield, as part of their continued growth, they are now looking for 2 or more Customer Service Agents to be a point of contact for their portfolio of clients. The key purpose of the role will be to deliver excellent customer services whilst ensuring job budgets, SLAs & KPIs are realised. Have you excellent customer service skills and looking for a new challenge? Keep reading;


Sector: Commercial
Type: Sales
Location: Sheffield
Salary: £20-25,000

Key Responsibilities

Pay - £20-21k maybe more depending on experience

Hours –Monday to Friday – office hours

Location – Sheffield

The role

  • Key point of contact for nominated client(s).
  • Process client work orders from initial receipt to invoice. 
  • Confirming attendance appointments with internal schedulers to achieve specified SLA.
  • Issue purchase order to sub-contractors, confirm receipt, ETA, follow-up progress and validate documentation.
  • Provide updates to clients and re-negotiate Kip’s /attendance where necessary.
  • Provide clients and colleagues with updates on work in progress.
  • Administer budget uplifts.
  • Perform billing function duties ensuring work orders are billed accurately and in a timely manner.  
  • Work closely with other internal departments to ensure all billing queries are resolve and clients are billed efficiently and effectively.
  • Meet billing deadlines and client service level agreements to ensure any sales invoice queries are negated.
  • Updating the internal workflow management system ensuring data provides real-time progress information.
  • Updating client portals ensuring data provides real-time progress information.
  • Attend client facing meetings 
  • General admin duties, typing and submitting quotes, scanning, photocopying etc
  • General office duties consistent with the job-holder’s knowledge and skills which are necessary for the satisfactory completion of contracts or business goals.
  • Comply with the Company’s equal opportunities policy and all other policies designed to protect employees or clients from unequal treatment or harassment.
  • Participate on the out of hours call out rota when it is your turn to do so defined by the current rota schedule

Key Skills and Experience

Core Qualities & Attributes  

  • Reliability – responsible and dependable.
  • Independence - able to manage own workload with minimum supervision. 
  • Good time management skills with the ability to prioritise effectively.
  • Attention to detail – job requires being accurate in interpreting and communicating commercial details. Accurate data input requirements on internal and external work management systems.
  • Commitment to serving clients at the highest level.
  • Solutions orientated.
  • Basic level of commercial and financial acumen.

Personal Qualities

About you

  • Good communication skills (written & verbal).
  • Proven customer services skills.
  • Competent administrator.
  • Basic numeracy capability. 
  • Basic understanding of Microsoft Office

Closing Date

22/03/2022, 12:00


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"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

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