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Candidate 4599
This year we celebrated our 18th Birthday! On average, we process over 4000 temporary worker hours each week

Customer Service Advisor

Date Added: 27/05/2022

Administration & Office Support Job

Introduction
Juice Personnel Ltd are excited to be recruiting Customer Service Advisors for our client who are a well-respected and recognised multi-national organisation, with their UK operation based in spacious – well presented modern offices in Ossett. They are a well-known Brand which takes pride in supplying high end Fitness and Lifestyle products for the Home Fitness market, both directly through their own websites, as well as via a network of popular UK retailers and distributers.

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Sector: Commercial
Type: Administration & Office Support
Location: Ossett
Salary: £15-20,000

Key Responsibilities

  • 35 hours a week – Permanent role
  • Monday to Friday (9 am to 5 pm)
  • 1 hour lunch break 
  • Salary: £10.86ph
  • Location: Ossett

ROLE RESPONSIBILITIES:

  • Responding to incoming queries from End Users, Retailers and Third-party service providers across multiple channels in a timely manner
  • Resolution of Customers issues by means of troubleshooting, identifying and provisioning the most effective solution for both the business and the customer 
  • Provision of product and technical information and advice
  • Updating and maintaining CRM software in order to ensure full traceability of issues and resolutions
  • General Administrative Duties

Key Skills and Experience

The juicy stuff:

  • 21 days holiday (rising with service)
  • Training plan
  • No Bank Holiday or weekend working
  • Free Parking on site
  • Company Pension Scheme
  • Life and Critical Illness Assurance
  • Free Family membership to the Company's online subscription service
  • Employee assistance program
  • Team building and social events outside work
  • Relaxed working environment (not a call centre)
  • Smart casual dress code
  • Substantial staff discount for product purchases

Personal Qualities

  • Previous customer service experience
  • Excellent communication skills both written and verbal
  • Ability to stay calm in pressured situations
  • Excellent PC skills, Gmail and Google sheets or similar software
  • Experience in the use of CRM systems
  • A pragmatic approach to identifying and solving problems 
  • Resilience and the ability to confidently and sympathetically deliver difficult messages to Customers
  • A positive attitude with a willingness to continuously learn
  • An understanding of Manufacturer Warranty responsibilities and the Customer Right Act 2015 (advantageous)
  • A basic understanding of exercise equipment (advantageous)

Closing Date

27/09/2022, 12:00

Apply...

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Testimonials

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

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