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Candidate 4599
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Duty Care Manager

Date Added: 07/07/2022

Specialist Roles Job

Juice Personnel are working with an amazing company provide high quality homecare services that support customers so they can enjoy the best quality of life. They are now looking for the deputy care manager/ care manager as one of their members is due to leave. Our client has been selected as finalists in the Wakefield Express Business Excellence Awards 2021 for the category of Employer of the Year. Efficiently manage the day to day running of the business. Allocate resources and monitor performance to deliver high quality, safe and effective homecare to customers within budget. Manage all aspects of the staff team. Provide strong leadership so staff are clear about their respective duties and responsibilities and have the support they need to carry out their roles safely


Sector: Commercial
Type: Specialist Roles
Location: Wakefield
Salary: £25-30,000

Key Responsibilities

  • Permanent position
  • Monday to Friday 8:30 am to 5:00 pm (flexibility required, on call rota 1 in 3 weekends)
  • Salary £25 000 - £28 000 per annum depending on experience
  • Location: Wakefield (cover Kirklees and Wakefield area)


Interview Process

  • Successful candidates will be required to complete an enhanced DBS disclosure prior to commencement of employment, the disclosure expense will be met by the employer.
  • 1st Stage Teams call
  • 2ND Stage Face to face interview


The role

  • Be responsible for the safe delivery of the service in line with legislative requirements and company policy and procedures
  • Undertake training and development to keep up to date with the law, best practice and changes in company policy. Apply this knowledge to day-to-day management and delivery of care
  • Understand and monitor health and safety in the workplace and in the field. Act as lead for infection prevention and control
  • Maintain full and accurate records and reporting systems in accordance with legal requirements and to ensure the effective running of the business
  • Effectively manage complaints and incidents. Carry out investigations relating to the quality of the service and use findings to make improvements
  • Be prepared to work flexibly to ensure the safe delivery of the service
  • Promote the rights of each customer and keep their wishes at the centre of their care and support
  • Prior to each service commencing make sure a full assessment of each customer’s needs and associated risks is carried out. Identify what the customer would like to achieve from their care and support
  • Create with the customer and/or their chosen representative a written individually tailored care and support plan that respects the customer’s wishes and promotes their dignity and privacy. Agree the plan and appropriate risk control measures to reduce the risks
  • Provide the customer, and where appropriate their representatives, with information about the service so that they are clear about what to expect and how they can raise any concerns
  • Apply excellent communication skills with customers, their families and representatives, staff and other health and social care professionals to deliver high quality homecare services
  • Keep all information about customers, their representatives and their families secure and confidential except where policy requires you to share to protect the interests of our customers
  • Support the effective recruitment, induction and training of the office team (e.g., care assistants. Identify ongoing training needs and make sure staff are up to date with current best practice
  • Ensure there are sufficient numbers of suitably qualified staff allocated appropriately to meet service needs at all times. Implement company policy and procedures in relation to managing absence, disciplinary, capability and grievance matters
  • Provide information, guidance and ongoing supervision to enable staff to effectively and safely carry out their roles. Carry out appraisals and monitoring of staff performance
  • Ensure all emergency on-call issues are dealt with effectively, such as covering calls either directly or indirectly when care assistants are sick or absent
  • Attend external meetings and represent the service in a positive manner
  • Participate in the growth and development of the business. Work with the franchise owner/ operations manager to achieve key performance targets

Key Skills and Experience


  • 28 days holiday
  • Free parking
  • Full induction programme
  • Dedicated learning & development programmes
  • Career progression within the company

Personal Qualities

Skills required:

  • Full drivers’ licence with no more than 6 points, Class 1 business insurance and a current MOT (if using own car for business purposes, mileage paid)
  • Access to own vehicle
  • DBS check
  • Caring and compassionate towards people in need of care and support and those providing these services
  • Respect for people suffering from a range of medical conditions with different backgrounds and beliefs to your own. Strong commitment to anti-discriminatory care practice
  • Commitment to respecting the rights of customers at all times and to promoting their privacy, dignity and independence throughout their lives
  • Self-motivated and keen to learn. Willing to seek guidance when needed and follow instructions
  • Excellent time keeper and reliable
  • Professional, smart appearance
  • Excellent understanding of the needs of people who require care and support at home and the provision of homecare services in line with best practice
  • Excellent understanding of the principles of high-quality person-centred care and support and anti-discriminatory care practice
  • A relevant social care qualification and have or be willing to work towards a relevant management qualification
  • Understanding of systems to maintain confidentiality in relation to customers, staff and the business
  • Knowledge of health and safety matters and risk management in relation to homecare services
  • Knowledge of how to recognise abuse and of safeguarding procedures
  • Excellent communication skills. Experience of building positive working relationships with people who use services and their families, staff and other health and social care professionals
  • Ability to support customers with all aspects of their daily living in a manner that respects their dignity, is non-judgemental and promotes their independence, choices and privacy
  • Experience of care services, risk assessment and individual care and support
  • Ability to plan and organise workloads effectively so customers receive the services they expect
  • Good administrative skills and computer literacy
  • Experience of managing and developing an effective staff team including recruitment, training, supporting and supervising staff
  • Ability to maintain clear written and electronic records and to follow statutory reporting procedures
  • Ability to make sure the policies, procedures and instructions are implemented effectively
  • Willingness to work flexibly and to keep knowledge and skills up to date
  • You will need to obtain satisfactory criminal records check and evidence that your name is not listed as barred from working with vulnerable people

Closing Date

07/08/2022, 12:00


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"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

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