Candidate Of The Week...
Candidate 4599
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Trainee Customer Service Administrator

Date Added: 19/07/2022

Administration & Office Support Job

Juice Personnel ltd are currently recruiting for Trainee Customer Service Administrator. Our client is well-respected and recognised business which takes great pride in offering a personal and professional, same day and overnight courier service in the Wakefield Postcode Area and Sameday Courier throughout the UK. They have an excellent record of continuous growth and expansion, along with a nationwide customer base.


Sector: Commercial
Type: Administration & Office Support
Location: Castleford
Salary: £10-15,000

Key Responsibilities


This role would suit someone who has just left school / college as they will look to train you up


Advert is specially aimed at 16- to 19-year-olds

Under 18 - £4.81 per hour

18 to 20 - £6.83 per hour

Full time hours - Monday to Friday (9 am to 5 pm)

1 hour lunch break 



  • Efficiently process and manage customer collection requests and bookings
  • Handle and resolve various customer query types via email, phone call and tickets system to a high level
  • Perform ad-hoc data analysis using internal and external data to support both management and own decision making
  • Accountability to meet individual and team KPI’s
  • Effectively communicate all service issues to customers
  • Provide collection information to our customers and any other documentation/information required
  • Work directly with major retailers to feedback on and execute solutions to logistical issues
  • Liaise with transport planning department to optimise collection/delivery capacity
  • Working with internal and external stakeholders to resolve claims/delivery disputes
  • Aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure great customer service is continually maintained

Key Skills and Experience

Personal Qualities


  • Ability to want to learn and adapt to an office environment
  • Strong IT skills
  • Able to take on instruction and follow the lead of the person training
  • Excellent communication skills both written and verbal
  • Ability to stay calm in pressured situations
  • A positive attitude with a willingness to continuously learn



  • 25 days holiday
  • Training plan
  • Free parking

Closing Date

19/08/2022, 12:00


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"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

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