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Candidate 4599
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Customer Service Advisor

Date Added: 29/07/2022

Administration & Office Support Job

Juice are currently recruiting for one of the largest parcel distributors in the country due to them experiencing tremendous growth recently, and continuous growth plans for the future based in Shawcross Dewsbury. We have a great opportunity to join the customer service team. You will report to the customer service team leader and will be responsible for delivering first class customer service to the retail customers by means of liaising with internal and external stakeholders. The customer service team support a diverse portfolio of retail customers and are continuously providing innovative solutions to support both our customer needs and business growth. To be successful in this role you will possess a customer centric mind set and you will have a proven track record of continuously contributing to improving both internal ways of working and the customer experience.


Sector: Commercial
Type: Administration & Office Support
Location: Dewsbury
Salary: £9.50 ph

Key Responsibilities


Monday to Friday 37.5 hours 08:30 – 16:30.


£9.80 per hour



Temporary to Permanent role for the right candidate

The role:

  • Efficiently process and manage customer collection requests and bookings
  • Handle and resolve various customer query types via email, phone call and tickets system to a high level
  • Perform ad-hoc data analysis using internal and external data to support both management and own decision making
  • Accountability to meet individual and team KPI’s
  • Effectively communicate all service issues to customers
  • Provide collection information to our customers and any other documentation/information required
  • Work directly with major retailers to feedback on and execute solutions to logistical issues
  • Liaise with transport planning department to optimise collection/delivery capacity
  • Working with internal and external stakeholders to resolve claims/delivery disputes
  • Aiding in the completion of other departmental work to ensure efficiency and effectiveness of the department as a whole to ensure great customer service is continually maintained

Key Skills and Experience

Personal Qualities

  • Previous customer service experience (essential)
  • Supply chain knowledge (desired)
  • Ability to collate large data sets and perform ad-hoc data analysis (essential)
  • Excellent communication skills both written and verbal
  • Ability to stay calm in pressured situations
  • Excellent PC skills, specifically MS Excel with use of advanced formulas
  • A positive attitude with a willingness to continuously learn

Closing Date

29/08/2022, 12:00


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"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

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