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Candidate 4599
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Claims Advisor

Date Added: 26/10/2021

Specialist Roles Job

Introduction
Brand new position has become available with our client who is expanding in their teams, now they are looking for a Claims Advisor based in Huddersfield. An Award-winning company who treats their staff impeccably well. Interested, keep reading… Working REMOTE for a temporary period, and 1 months training within the office.

Apply...

Sector: Commercial
Type: Specialist Roles
Location: Huddersfield
Salary: £20-25,000

Key Responsibilities

The role is purely phone-based so we are looking for people who are natural communicators, with a warm and friendly manner that enables them to build relationships easily and quickly.

As a Claims Advisor, it is rewarding and fulfilling to know you are part of a person’s claim journey, helping that person find the legal solution they need.

The role involves:

Responding to a consistently high volume of incoming enquiries that will be processed over the phone

  • Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
  • Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors
  • Building effective relationships with clients by having a natural and genuine yet professional conversation with them
  • Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon
  • Enhancing the customer experience by providing a personal non-scripted and helpful service.
  • Tailoring each call to the client’s needs, understanding no two calls are the same and making the process as easy and stress-free as possible
  • Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
  • Being able to listen carefully and communicate clearly whilst simultaneously accurately recording information onto our computer system
  • Confidently responding to any questions or concerns a client has in a calming and reassuring way
  • Guiding clients through the process from start to finish, and finding the right legal solution for them
  • In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Regulations
  • Use of computerised system to accurately record claims from being received to the transfer to solicitors
  • Selling the benefits to clients
  • Providing accurate work that requires only minimal checks

Key Skills and Experience

QUALIFICATIONS
ESSENTIAL

  • Minimum of 5 GCSE’s (A to C Grade) which should include Mathematics and English

DESIRABLE

  • Law degree, postgraduate Diploma in Legal Practice or an equivalent qualification

PROFESSIONAL EXPERIENCE
DESIRABLE

  • Experience of assessing or handling personal injury claims within a claim’s management/legal services environment
  • Experience of working in a target-driven and client-focused environment

 

Additional information

  • Salary between £19,500 to £25,000 depending on experience

 

Working hours

Full-time - operating on a 5-week rotating shift pattern, the role is based on an average of 35 hours per week.

Core operating hours will consist of a 5 x 7.5 hour working day with shift patterns varying for different start and finish times between the hours of 8am and 6.30pm Monday to Friday. 

Non-core operating hours will consist of 4 x 6 hour working day with shift patterns varying for different start and finish times between the hours of 8am and 8pm between Monday to Friday plus 1 x 7.5 working day on either a Saturday or a Sunday.

Benefits

  • Private healthcare (after successful completion of probationary period)
  • Access to interest free travel loans
  • Workplace pension scheme
  • Perkbox exclusive discount scheme (after successful completion of probationary period)
  • Annual leave commences at 22 days per annum plus bank holidays also a day off for your BIRTHDAY! Loyalty rewards up to 25 days for length of service
  • Staff social club with regular events throughout the year

Personal Qualities

 

  • A commitment to delivering excellent customer service
  • Ability to engage with customers and colleagues
  • Excellent listening and verbal communication skills
  • Ability to remain calm and objective under pressure
  • Ability to build rapport and empathise with clients
  • Be self-motivated, confident and proactive
  • Ability to work collaboratively with others
  • Ability to organise and prioritise work
  • Ability to manage time effectively
  • Display an attention to detail to be able to carefully and quickly analyse information
  • Be professional and friendly at all times
  • Ability to talk on the phone whilst simultaneously recording information on a case management system
  • Ability to solve problems and use own initiative

Closing Date

26/11/2021, 12:00

Apply...

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