Candidate Of The Week...
Candidate 4599
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Claims Advisor

Date Added: 07/07/2022

Training & Development Job

Brand new position has become available with our client who is expanding in their teams, now they are looking for a Claims Advisor based in Huddersfield. An Award-winning company who treats their staff impeccably well. Interested, keep reading…


Sector: Commercial
Type: Training & Development
Location: Huddersfield
Salary: £15-20,000

Key Responsibilities

The role is purely phone-based so we are looking for people who are natural communicators, with a warm and friendly manner that enables them to build relationships easily and quickly.

As a Claims Advisor, it is rewarding and fulfilling to know you are part of a person’s claim journey, helping that person find the legal solution they need.

The role involves:

Responding to a consistently high volume of incoming enquiries that will be processed over the phone

  • Processing those enquiries in accordance with our excellent service standard, values, procedures and guidelines
  • Identifying the enquiries that meet our strict criteria and introducing those clients to our specialist panel solicitors
  • Building effective relationships with clients by having a natural and genuine yet professional conversation with them
  • Building empathy and aligning with clients by asking relevant questions, the appropriate use of language and the avoidance of legal jargon
  • Enhancing the customer experience by providing a personal non-scripted and helpful service.
  • Tailoring each call to the client’s needs, understanding no two calls are the same and making the process as easy and stress-free as possible
  • Learning the relevant knowledge of the law and processes to be able to communicate this to clients in a calm, clear and concise way
  • Being able to listen carefully and communicate clearly whilst simultaneously accurately recording information onto our computer system
  • Confidently responding to any questions or concerns a client has in a calming and reassuring way
  • Guiding clients through the process from start to finish, and finding the right legal solution for them
  • In addition to achieving set key performance targets for both the team and individually, successful applicants will ensure that all enquiries are handled in accordance with service level agreements and Financial Conduct Regulations
  • Use of computerised system to accurately record claims from being received to the transfer to solicitors
  • Selling the benefits to clients
  • Providing accurate work that requires only minimal checks

Key Skills and Experience


  • Minimum of 5 GCSE’s (A to C Grade) which should include Mathematics and English


  • Law degree, postgraduate Diploma in Legal Practice or an equivalent qualification


  • Experience of assessing or handling personal injury claims within a claim’s management/legal services environment
  • Experience of working in a target-driven and client-focused environment


Additional information

  • Salary between £19,500 to £25,000 depending on experience


Working hours

Full-time - operating on a 5-week rotating shift pattern, the role is based on an average of 35 hours per week.

Core operating hours will consist of a 5 x 7.5 hour working day with shift patterns varying for different start and finish times between the hours of 8am and 6.30pm Monday to Friday. 

Non-core operating hours will consist of 4 x 6 hour working day with shift patterns varying for different start and finish times between the hours of 8am and 8pm between Monday to Friday plus 1 x 7.5 working day on either a Saturday or a Sunday.


  • Private healthcare (after successful completion of probationary period)
  • Access to interest free travel loans
  • Workplace pension scheme
  • Perkbox exclusive discount scheme (after successful completion of probationary period)
  • Annual leave commences at 22 days per annum plus bank holidays also a day off for your BIRTHDAY! Loyalty rewards up to 25 days for length of service
  • Staff social club with regular events throughout the year

Personal Qualities

  • A commitment to delivering excellent customer service
  • Ability to engage with customers and colleagues
  • Excellent listening and verbal communication skills
  • Ability to remain calm and objective under pressure
  • Ability to build rapport and empathise with clients
  • Be self-motivated, confident and proactive
  • Ability to work collaboratively with others
  • Ability to organise and prioritise work
  • Ability to manage time effectively
  • Display an attention to detail to be able to carefully and quickly analyse information
  • Be professional and friendly at all times
  • Ability to talk on the phone whilst simultaneously recording information on a case management system
  • Ability to solve problems and use own initiative

Closing Date

07/08/2022, 12:00


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"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

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