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Candidate 4599
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Claims Assistant

Date Added: 27/10/2021

Specialist Roles Job

Introduction
Brand new position has become available with our client who is expanding in their teams, now they are looking for a 2 RTA Claims Assistant’s based in Huddersfield. An Award-winning company who treats their staff impeccably well. Interested, keep reading…

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Sector: Commercial
Type: Specialist Roles
Location: Huddersfield
Salary: £15-20,000

Key Responsibilities

The Claims Assistant role is phone-based and you will be the first point of contact for prospective customers as they look to begin their personal injury claim.

You will provide an empathetic ear while taking key details of the claim from the customer, assessing its prospects of success. If the claim has prospects, you will submit the details of the claim to the insurers, getting the claim started on the right footing.

Responsibilities

  • Receive inbound claim enquiries via telephone
  • Handle inbound and outbound customer calls
  • Accurately obtain and update the case management system with all relevant customer and claim detail
  • Assess the potential success of the claim
  • Effectively identify the most appropriate protocol to begin the claim
  • To conduct themselves with empathy and professionalism at all times whilst delivering high levels of customer satisfaction
  • Pro-actively communicating with our customers to assist them in beginning their claim
  • Assist the Fee Earner’s with tasks as required

Key Skills and Experience

Additional information

  • Starting salary 19k per annum

Working hours

Full time – Monday to Friday

  • Private healthcare (after successful completion of probationary period)
  • Access to interest free travel loans
  • Workplace pension scheme
  • Perkbox exclusive discount scheme (after successful completion of probationary period)
  • Annual leave commences at 22 days per annum plus bank holidays also a day off for your BIRTHDAY! Loyalty rewards up to 25 days for length of service
  • Staff social club with regular events throughout the year

This is a fabulous role for someone with the key qualities they are looking for, don’t delay- apply today.

Personal Qualities

Candidate Qualifications & Experience

  • Minimum of 5 GCSE’s – Maths and English are essential
  • Experience of working within a fast-paced customer centric environment is desirable
  • Experience and knowledge of personal injury claims is desirable
  • Experience and knowledge of handling customer telephone calls is essential

Closing Date

27/11/2021, 12:00

Apply...

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Kirsty Walton - Temp to Perm placement

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