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Part Time Contact Centre Agent Date Added 10/10/2019

Temporary Job

Introduction
Juice Personnel are recruiting for a Contact Centre Agent to join our fantastic client based in Bradford on a part time basis. This is an inbound line, but will involve resolving customer complaints.

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Sector: Personnel
Type: Temporary
Location: Bradford
Salary: £8.21 ph

Key Responsibilities

  • Taking incoming calls from varying customers and detailing the nature of the complaint
  • Trying to resolve the complaint / issue to the best of your ability, forwarding on to relevant department if necessary 
  • Follow up calls to customers
  • General administrative duties

Key Skills and Experience

  • Resilience
  • Remaining calm in often stressful situations
  • A compassionate attitude
  • Strong communicator
  • Problem solver 

Personal Qualities

There is a high volume of customer complaints, so a huge amount of compassion and resilience is required to resolve often difficult situations. The ideal candidate will have experience within a Contact Centre environment, ideally with experience dealing with customer complaints.

Additional information

  • Part time role – 24 hours
  • Temp to perm
  • Immediate start required

This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency/business.

Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us.

Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

Closing Date

10/11/2019, 12:00

Apply...

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Testimonials

"From my initial contact through to the registration process I found the staff at Juice Personnel to be very polite and professional. You are treated respectfully and not just another CV on a database. "

Dawn Davis - Registered Candidate

"Juice is a friendly company who will always try and help you if there is any issues and will try and accommodate relevant shifts that are better suited to you. They have a great customer experience and I would recommend the company to anyone "

Rob Bisby - Class 1

"Working with Juice has been so beneficial and advantageous as they will do anything with open arms to find the most suited job for you as they did for me. In my opinion they are unlike any other agency I have been with. They are very understanding of your previous employment and future employment and take into consideration what sort of field and environment you are wanting to work in. If you're ever unhappy with anything they will listen to your problems and solve them as quickly and as efficiently as possible. They are all very polite and lovely people to talk to and I've never been so happy or so settled in a job 2 days in, that they found me. An outstanding recruitment agency very recommended!"

Emily Duggan - Temporary to permanent

"I have worked for several different agencies in my working life and Juice Personnel is in my opinion the friendliest and most helpful team of people I have come across. They go out of their way to help and support their clients. I would happily recommend them. I am excited about my new journey that I didn't feel was possible. I mean every word of this Thanks all!! "

Lisa Baker - Temporary Worker

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"After working in transport for over 45 years, mostly as a hgv driver, I took an early retirement package, and decided to work as an Agency driver. I worked for a few agencies and then joined Juice. It is like working for a family company. Everyone is approachable, and helpful, and happy. I have now worked for Juice for over 3 years. I work a few days a week between holidays. Although I swap my days around, Juice always seem to find me work when I want it, working for companies that I like working for, and at times that suit me. I have never had a problem with my wages. Although I am now officially retired, I plan to continue working for a few years yet, and I have no intention of working for anyone other than Juice. In my opinion, they are the best agency around. "

Ron Harrison - Class 1 Driver

"I have found everyone in the team to be very helpful, friendly, efficient and encouraging during my job search. I felt they had a genuine interest in finding the right job for me and that they were as happy as I was when I was offered the position, thank you. Thank you again for all help Laura "

Laura Self - Placed in a permanent role

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