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Candidate 4318
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Contact Centre Team Manager Date Added 16/09/2020

Permanent Job

Introduction
Due to continued growth in 2020, our client is looking to recruit an experienced Contact Centre Team Manager on a temp to perm basis within their Telesales department.

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Sector: Personnel
Type: Permanent
Location: Bradford
Salary: £25-30,000

Key Responsibilities

  • Daily management of Call Centre agents
  • Overseeing recruitment of new team members
  • Motivating and driving the team to achieve best results and quality lead generation
  • Present results from the previous day to the team in a “group huddle” (socially distanced of course!)
  • Work closely with the Dialler Manager to interpret the dialler stats
  • Manage and complete all wages and overtime forms
  • Assist with any disciplinary issues that arise alongside the HR function
  • Being the escalation point for all agents, answering any technical questions from customers and being comfortable handling challenging situations
  • Conduct 1-1’s with the agents

Key Skills and Experience

  • 5 years’ experience within a Call Centre environment
  • Knowledge of dialler technology and statistics
  • Experience in roster management
  • Team Leadership qualities

Personal Qualities

This is a challenging role so we are looking for someone who has great leadership abilities, someone who is not afraid to ‘muck in’ when the team are busy and it’s all hands on deck.

Additional information

  • Bradford (BD1)
  • 35 hours per week (Involves weekend work)
  • Temp to perm
  • £30k p/a OTE
  • Opportunities for progression

This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency.

Please note: As Juice Personnel are a reputable recruitment agency; we do not submit your CV to the end client until you have met with us.

Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

Closing Date

16/11/2020, 12:00

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Testimonials

"Rebecca has been thoroughly professional and supportive right from her initial call after I submitted my on line application, throughout the various interview stages ,offering help and guidance with my presentation and finally her call to tell me that I had been successful in securing my new position. She boosted my confidence at every stage!! To come in to see me on my first day with a bouquet of flowers to congratulate me was a really unexpected but lovely and thoughtful thing to do Thank you so much! "

Donna Roebuck - Permanent Placement

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"All I can say is my experience with Juice Personnel was friendly and proficient. In no time at all I was set up for interviews that suited my capabilities and requirements. All communication was both helpful and timely with a very polite manner. If I ever needed an agency again, I would be contacting Juice Personnel."

Anthony Matthews - Placed in a permanent position

"I have work with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role. "

Leon Dickson - Perm candidate

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don't compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting. "

Ian Jenkins - Class 1 Driver

"From my initial contact through to the registration process I found the staff at Juice Personnel to be very polite and professional. You are treated respectfully and not just another CV on a database. "

Dawn Davis - Registered Candidate

"I have found everyone in the team to be very helpful, friendly, efficient and encouraging during my job search. I felt they had a genuine interest in finding the right job for me and that they were as happy as I was when I was offered the position, thank you. Thank you again for all help Laura "

Laura Self - Placed in a permanent role

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