Candidate Of The Week...
Candidate 4599
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Customer Care Advisor

Date Added: 25/11/2021

Administration & Office Support Job

Juice is working with a well-established company based in Dewsbury. If you are an enthusiastic team player this role could be perfect for you. They are needing someone to start on the 6th December 2021 Joining the Customer Care team on a temporary basis to cover a period of Maternity Leave for approx 6 months but could lead to a permanent role. Working as part of a dedicated team you will be a focal point for their customers on a sale or return agreement, handling Seasonal Returns in a prompt manner.


Sector: Commercial
Type: Administration & Office Support
Location: Dewsbury
Salary: £15-20,000

Key Responsibilities

Pay – up to £20k DOE

Hours - Monday to Friday – 37 hours per week


The main duties of the role will include:


  • Ensuring that returns procedures for all Every day and Seasonal (SUS) requests are implemented and applied consistently.
  • Co-ordinating with other departments to ensure printing and mailing out of required paperwork is completed.
  • Processing all stock uplifts promptly and efficiently, ensuring that all relevant credit notes are issued accurately and on a timely basis.
  • Assist in the resolution of queries relating to stock uplifts, SUS and credit notes.
  • Liaise closely with the Returns Distribution team to ensure that all stock returns are handled promptly.
  • Facilitate the provision of daily, weekly and monthly reporting to the business.
  • Assisting the Customer Care team to deal with customer queries, inputting pricing and querying deliveries with the relevant carrier.

Key Skills and Experience


  • 25 days holiday + 8 BH
  • Flexible working hours and hybrid working
  • Perbox, Cycle to work scheme
  • Employee Referral Scheme
  • Staff Shop
  • Holiday purchase scheme
  • Online GP and Therapy

Personal Qualities

  • You must be able to demonstrate a positive attitude towards the customer – both internal and external.
  • You should have a good standard of numeracy and literacy,
  • Confident and professional telephone manner and strong administrative and organisational skills.
  • PC Literate

Closing Date

25/12/2021, 12:00


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"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

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