Candidate Of The Week...
Candidate 4318
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Customer Experience Advisor

Date Added: 13/05/2021

Permanent Job

A new opportunity has arisen at Juice Personnel for a Customer Experience Advisor to join our Powered Access client in Normanton on a FTC to cover Maternity. We are looking to speak with candidates that can evidence strong Customer Service and relationship building skills.


Sector: Personnel
Type: Permanent
Location: Normanton
Salary: £23k rising to £25k after 6 months

Key Responsibilities

  • Representing a consistent point of contact for your dedicated customer accounts
  • Building rapport and good relationships with all new and existing clients
  • Ensuring all customer contact is record and followed up on with any actions
  • Proactively seeking new ways of ensuring the highest level of customer service
  • Coordinating and administering all enquiries from both your own and the wider customer base, along with monitoring the revenue generated by the customer base
  • Providing feedback to the Company Directors on high demand product items, to assist in capital expenditure planning and budgeting
  • Demonstrating commercial awareness when negotiating pricing
  • Working flexible, helping with reasonable ad hoc duties as required
  • Assisting with sales enquiries, ensuring that necessary information and new leads are forwarded onto our sales team in a timely manner

Key Skills and Experience

  • Fully computer literate
  • Ability to meet deadlines
  • Impeccable attention to detail
  • Excellent written and verbal communication skills with an exceptional telephone manner

Personal Qualities

Ultimately, we are looking for someone who is a strong relationship builder, who can give unrivalled Customer Service to our clients valued customers. The job can be demanding due to tight deadlines and difficult client demands; therefore, we are looking for someone who can be resilient under these situations. You must be passionate, self-motivated and have the ability to work autonomously.

If you are not the above - you should not apply!

Additional Information

  • Monday to Friday / 08:30am - 5:30pm or 8am - 5pm (42.5 hours per week)
  • Normanton based (Public transport limited)
  • £23,000 rising to £25,000 after successfully completing probation
  • Annual Profit share (ALL staff got upwards of £1k last year)
  • Birthday day off

This vacancy is being advertised on behalf of Juice Personnel who is operating as an employment agency.

Your application will be sent to one of our consultants for review, at which stage we will be in touch to discuss your details further. If you do not hear from us within 48 hours your application has not been successful.

Closing Date

13/08/2021, 12:00


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"Juice comes as a refreshing change after working with other agencies. Support and feeling valued are a key to temp workers - the team at juice never fail to provide this, leaving me to get on with the assignment. Being a temp suits my lifestyle - allowing contact with the workplace and continued skills development - whilst giving me the flexibility to achieve my personal goals. Well don Team Juice! Happy to be part of the family! "

Linda Thornley - Long standing temporary worker

"After finishing university I was looking for paid legal work which is very hard to come by on a temporary basis. Juice were fully professional yet had a friendly approach to finding me a job and succeeded. I am now working in a field that I love and couldn't thank them more!"

Rebecca Beech - Summer Temporary Worker

"I have been registered with Juice for over 1 year and find everyone that works for the company professional, very helpful, honest and reliable. They have always been quick to find me work at reputable companies where I have enjoyed working, I would recommend Juice to anyone looking for work time and time again."

Lauren Clark - Temp to Perm placement

"Juice Personnel gave me a chance when I didn't have good references, they put me on a placement where I was able to show my skills and get an up to date reference. I really enjoyed working with juice and Viki through out my placement. Thanks Juice!"

Katherine Senior - Placed in a permanent position

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"I found Juice Personnel and their staff to be extremely helpful with my job search. I was kept fully updated on any changes to my application and on any other potential vacancies. I have recommended Juice to friends colleagues and would recommend their services again. Great team of people."

Kirsty Hewson - Long term temporary worker

"I have known and used Agency drivers through Lynn for about 10 years. I have found Lynn to be honest and trust worthy, if Lynn could not cover a slot that we needed she would say from the off and not keep us hanging around. We have all drivers assessed before they can drive one of our vehicles and this is an area where Lynn has always been good for us. She has always kept new drivers coming for assessment so we did not run short of drivers. We used to have up to 20 drivers a day, over 24 hours, seven days a week. I have used several agencies over the past few years and Lynn (Juice) has been one of the best and still is. Lynn has always given us a reliable service. So, if it's a reliable service that you are looking for, ring Lynn Mortimer and the team at Juice. "

Large Northern Supermarket Chain

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