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Candidate 4318
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Customer Service Coordinator

Date Added: 28/07/2021

Administration & Office Support Job

Introduction
We are currently recruiting for one of the largest parcel distributors in the country due to them experiencing tremendous growth recently, and continuous growth plans for the future.

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Sector: Commercial
Type: Administration & Office Support
Location: Ossett
Salary: £9.55 per hour

Key Responsibilities

We are currently looking to recruit a full time individual to work in a busy customer service environment situated at our Shaw Cross facility. The desired candidate will be highly confident, adaptable and have previous experience of delivering excellent service to customers by all means of communication. The hours of work are Monday, Tuesday and Thursday 8 am - 130 pm 

The individual will be responsible for key administration duties of the department whilst reporting to Customer Service Team Leader.

  • Coordinating customer collection request and bookings.
  • Providing our customers with collection information and keeping them updated with daily collection and delivery information, this is achieved by liaising with our internal departments and external stakeholders.
  • Handle customer queries via phone calls and emails efficiently
  • Working with major retailers and external stakeholders to resolve claims/delivery disputes

Key Skills and Experience

• Excellent Communication skills both written and verbal.

• Excellent PC skills with knowledge of MS Office, specifically MS Excel and MS Outlook

• Excellent ability to prioritise workload

• Enthusiastic attitude to deliver high quality customer service consistently.

Personal Qualities

We are looking for candidates with an enthusiastic attitude and the ability to deliver high quality customer service consistently.  

Closing Date

28/08/2021, 12:00

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