Candidate Of The Week...
Candidate 4318
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Customer Service Advisor

Date Added: 08/09/2021

Administration & Office Support Job

Juice Personnel are currently working for a well-established Insurance firm who are looking for 3 new members to join the team in their Customer Services team within their Under Writing department. Due to a restructure, they are now expanding and needing new enthusiastic people to come and join their friendly laid-back team. If you are a customer services approachable person with lots to give…. Keep reading


Sector: Commercial
Type: Administration & Office Support
Location: Featherstone
Salary: 19000

Key Responsibilities

The key responsibilities to this role include:

Working in accordance with procedures, standards & guidelines set:


  • Ensure that telephone calls are answered & dealt with promptly & efficiently
  • Be able to write down for the customer quotations with all information clear fair and not misleading
  • Deliver excellent customer service whilst meeting customer requirements for Mid-Term adjustments & all other customer interactions.
  • Identify complaints and refer to the necessary complaint handler.Learn the processes and procedures require to answer a customer’s query, provide quotations, process adjustments & put forward suitable products to meet the client’s demands and needs.
  • Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.Become a general all rounder when it comes to supporting the team for all their adhoc administrative skills

Key Skills and Experience

Other information

  • Flexible working, can work from home!
  • Monday to Friday 9am to 5pm
  • Over time is available on weekends up to double pay!
  • Pay from 19k + Depending on experience
  •  Perk BoxOn-site parking (Free!)
  • Staff dos
  • Subsidised travel
  • Holidays include your BIRTHDAY off yearl
  • y25 days, and 1 year accrued each year of working there up to 30 days in total.


If you feel this role will be for you – but not sure what you can bring to the team, apply anyway, you don’t need to have insurance background as this can all be trained to you, just a personally raring to shine, onsite training will be given. With a heap of support.

Personal Qualities

For this role, our client is looking for: 

  • Knowledge of windows-based programmes; word, excel, outlook and internet
  • Excellent communication skills: written and oralAbility to work alone and as part of a team
  • Positive, can-do attitudeStrong team ethicManage time effectively; ability to work under pressure
  • Good personal organisation skills             
  • Good timekeeping and presentation of self and work
  • Strong interpersonal and relationship skills
  • Articulate & Numerate Works with a high degree of accuracy in all tasks

Closing Date

01/01/0001, 12:00


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"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"From my initial contact through to the registration process I found the staff at Juice Personnel to be very polite and professional. You are treated respectfully and not just another CV on a database. "

Dawn Davis - Registered Candidate

"“Juice Personnel is a great agency made up of dedicated and friendly staff. I highly regard their professional opinions and found them very helpful in supporting my search for a new role and will be recommending them to all my friends and family.""

Mark Banfield - Placed in a permanent position

"I have known and used Agency drivers through Lynn for about 10 years. I have found Lynn to be honest and trust worthy, if Lynn could not cover a slot that we needed she would say from the off and not keep us hanging around. We have all drivers assessed before they can drive one of our vehicles and this is an area where Lynn has always been good for us. She has always kept new drivers coming for assessment so we did not run short of drivers. We used to have up to 20 drivers a day, over 24 hours, seven days a week. I have used several agencies over the past few years and Lynn (Juice) has been one of the best and still is. Lynn has always given us a reliable service. So, if it's a reliable service that you are looking for, ring Lynn Mortimer and the team at Juice. "

Large Northern Supermarket Chain

"Juice Personnel gave me a chance when I didn't have good references, they put me on a placement where I was able to show my skills and get an up to date reference. I really enjoyed working with juice and Viki through out my placement. Thanks Juice!"

Katherine Senior - Placed in a permanent position

"After finishing university I was looking for paid legal work which is very hard to come by on a temporary basis. Juice were fully professional yet had a friendly approach to finding me a job and succeeded. I am now working in a field that I love and couldn't thank them more!"

Rebecca Beech - Summer Temporary Worker

"I found Juice Personnel and their staff to be extremely helpful with my job search. I was kept fully updated on any changes to my application and on any other potential vacancies. I have recommended Juice to friends colleagues and would recommend their services again. Great team of people."

Kirsty Hewson - Long term temporary worker

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