Key Responsibilities
· Daily organisation of workloads within the Team ensuring deadlines and SLAs are met in accordance with company policies and any agreed binding authority agreements
· Management, Training and Development of the Team
· Obtain and review Monthly MI and feedback into the Management Team
· Review QC feedback and implement any actions required
· Manage & record one on one's on a monthly basis and provide summary reports
· Referral point for risks and queries from the Teams
· Be hands on when necessary and work directly with customers to quote or make adjustments to appropriate risks within your granted authority limits
· Handle complaints in line with the current process
· Work with the Management Team to ensure efficient work processes are adhered to and SLAs/deadlines met
· Ensure there is fairness to our customers through procedures, whilst ensuring clear communication with both our internal and external customers, people and partners
Key Skills and Experience
• Minimum 5 experience working in a broking or underwriting environment
• 2 years Supervisory or Management Experience
• CII qualification or working to obtain the qualifications
• Strong leadership qualities
• Strong interpersonal and relationship skills
• Excellent timekeeping and presentation of self and work
MS Office skills are essential, as are excellent communication - verbal and written. Keyboard skills and organisational skills are also required. You need to be positive, enthusiastic and motivational about what you do! Honesty, integrity, reputation, competence/capability & financial soundness as required under the Financial Conduct Authority (FCA), Guernsey Financial Services Commission (GFSC) and Jersey Financial Services Commission (JFSC).
Personal Qualities
- Technical knowledge of the product range, including understanding of the coverage provisions, exclusions and conditions of the policy wordings
- An understanding of the legal principles of insurance and insurance contracts including obligations to insurer
Closing Date
01/01/0001, 12:00
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