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Candidate 4599
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Customer Service Advisor

Date Added: 10/09/2021

Permanent Job

Introduction
Juice Personnel are currently working for a well-established Insurance firm who are looking for 3 new members to join the team in their Customer Services team within their Under Writing department. Due to a restructure, they are now expanding and needing new enthusiastic people to come and join their friendly laid-back team. If you are a customer services approachable person with lots to give…. Keep reading

Apply...

Sector: Personnel
Type: Permanent
Location: Featherstone
Salary: £20-25,000

Key Responsibilities

Working in accordance with procedures, standards & guidelines set:

  • Ensure that telephone calls are answered & dealt with promptly & efficiently
  • Be able to write down for the customer quotations with all information clear fair and not misleading
  • Deliver excellent customer service whilst meeting customer requirements for Mid-Term adjustments & all other customer interactions.
  • Identify complaints and refer to the necessary complaint handler.
  • Learn the processes and procedures require to answer a customer’s query, provide quotations, process adjustments & put forward suitable products to meet the client’s demands and needs.
  • Dealing with queries by email, telephone and in person ensuring that all SLAs are adhered to.
  • Become a general all rounder when it comes to supporting the team for all their adhoc administrative skills

Key Skills and Experience

Personal Qualities

For this role, our client is looking for:

  • Knowledge of windows-based programmes; word, excel, outlook and internet
  • Excellent communication skills: written and oral
  • Ability to work alone and as part of a team
  • Positive, can-do attitude
  • Strong team ethic
  • Manage time effectively; ability to work under pressure
  • Good personal organisation skills
  • Good timekeeping and presentation of self and work
  • Strong interpersonal and relationship skills
  • Articulate & Numerate
  • Works with a high degree of accuracy in all tasks

Closing Date

31/10/2021, 12:00

Apply...

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Testimonials

"I would just like to say how helpful and professional these girls are, they have never let me down and are always true to their word, always available with lots of support and advice, fantastic company to work with and for - thank you"

Ruth Amis - Long term temporary worker

"Hi ladies Just to let you know that I have accepted an offer of permanent employment this afternoon so I will no longer require your services. Thank you for everything over the past couple of months, I am really grateful for the temp placements and interviews you have sourced for me."

Fiona Baker - Registered Candidate

"Juice Personnel found me a great job that suited me and what I was looking for. The staff are all very efficient &amp; have great communication with their clients. I started temping with them within a couple of weeks of enquiry about a job. I was temping for 3 months and now I am starting with the company permanent. I would highly recommend using Juice if you are out of work or looking for a new job."

Kirsty Walton - Temp to Perm placement

"I would like to take this opportunity to say a huge thank you to Juice Personnel for their assistance in helping me gain my recent employment, in particular Resourcing Consultant Viki Freeman who was very professional, extremely helpful and did an excellent job in representing me to a prospective employer which led me to successfully gain an interview, which ultimately resulted in a job offer. Viki always kept me up to date with how things were progressing, unlike previous recruitment agencies I have used where I was the one doing all the chasing for progress. I would also like to mention Kelly Smith who again with great professionalism was very helpful to me. Once again thank you, I would definitely recommend to anyone looking for future employment to try Juice Personnel."

Jayne Noble - Placed in a permanent position

"Juice were brilliant at understanding exactly what I was looking for in terms of a career. After just one meeting with them, they had put me forward to the company that I have now been working at for 1 year, and already I have been given the chance to develop and progress. I have never been happier and I think the fact that Juice listened to all the little things I wanted from my next role is exactly the reason that I was placed so perfectly!"

Amy Cooper - Placed in a permanent position

"I have worked with a lot of recruitment agencies over the years, yet find Juice personal one of the top agencies. When they promise to ring you they do so when they say they will, and when I got lost trying to find the office, they were patient and kindly directed me to their office! Highly recommend Juice. Thank you for finding my new role."

Leon Dickson - Perm candidate

"Juice Personnel is a professionally run and maintained agency with the great ability to balance work to its many members of staff, a very difficult task of late. I am often asked why I have been with Juice so long - 10 dedicated years. Having been to other agencies, they quite honestly just don&#39;t compare to Juice is my stock answer. I also tell them that after being with Juice for so many years my wages have never been late; this is very important as you know what you are going to get. So why change something that is right? Dedicated Juice Professional. 10 Years and counting."

Ian Jenkins - Class 1 Driver

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